🧾 Cancellation and Refund Policy

Updated Date: [10th of November, 2025]

1. Purpose

This policy outlines the rules for cancellations, changes, and refunds for services booked with SANDI TRAVEL EXPEDITION E.I.R.L.. By confirming a reservation, the traveler agrees to these conditions.

2. Booking Confirmation and Deposits

• A deposit (usually 30–50% of total cost) is required to confirm a booking.
• The balance must be paid before the service begins:
  • Day Tours: at least 24 hours before departure.
  • Multi-Day Tours or Treks: at least 7 days before departure.
• Some services (e.g., Machu Picchu tickets, train tickets, hotels) require full prepayment and are non-refundable once issued.

3. Cancellation by the Traveler

A. Day Tours

Time Before Tour	Refund Policy
More than 7 days	90% refund (10% admin fee)
7–3 days	50% refund
48–24 hours	25% refund
Less than 24 hours / No-show	No refund

B. Multi-Day Tours or Treks

Time Before Tour	Refund Policy
More than 15 days	80% refund (20% admin fee)
15–7 days	50% refund
6–3 days	25% refund
Less than 72 hours / No-show	No refund

Important: Non-refundable items such as Machu Picchu tickets, train tickets, hotels, or permits will always be deducted from the refundable amount.

4. Cancellations or Modifications by the Agency

In rare cases (e.g., strikes, weather, natural disasters, government restrictions), SANDI TRAVEL EXPEDITION E.I.R.L. may modify or cancel services for safety or operational reasons. When possible, an alternative date or equivalent tour will be offered. If declined, a partial refund or travel credit may be provided after supplier costs are deducted.

5. No-Shows and Late Arrivals

Failure to appear at the meeting point or pickup time is considered a no-show. No refund applies for missed departures, late arrivals, or flight delays beyond our control. Travelers are advised to reconfirm pickup details 24 hours before the tour via WhatsApp or email.

6. Force Majeure (Unforeseen Events)

Events beyond our control, such as strikes, political unrest, or extreme weather, are classified as Force Majeure. We will prioritize rescheduling or offering travel credits. Cash refunds depend on supplier reimbursement.

7. Refund Method and Timing

• Refunds are processed within 10–15 business days after written confirmation.
• All refunds are issued to the original payment method and payer.
• Bank, PayPal, or transfer fees are deducted from the refunded amount.

8. Modifications by the Traveler

Changes to travel dates, names, or services depend on availability. Supplier penalties (e.g., train or hotel fees) apply. Modifications requested less than 48 hours before departure may be treated as cancellations.

9. Illness, Altitude, or Personal Reasons

Refunds are not provided for personal reasons such as illness, altitude sickness, or missed flights. We will assist in rescheduling when possible, but additional costs may apply.

10. Requesting a Cancellation or Refund

To request a cancellation or refund, please contact us using one of the following official channels:

• Email: [email protected]
  Use the subject line: “Refund / Cancellation – [Your Booking Reference]”
• WhatsApp: +51 940 839 883

11. Acceptance of Policy

By confirming a booking with SANDI TRAVEL EXPEDITION E.I.R.L. (RUC: 20613575295), the traveler acknowledges having read and agreed to this Cancellation and Refund Policy, as well as the related Booking Policy and Terms & Conditions.

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