🔐 Privacy Policy

Effective Date: [Insert Date]

1. Introduction

This Privacy Policy explains how SANDI TRAVEL EXPEDITION E.I.R.L. (“the Agency”, “we”, “our”, “us”) collects, uses, protects, and manages personal data provided by clients, partners, and website visitors. By using our website or booking services, you agree to this policy.

2. Legal Entity

SANDI TRAVEL EXPEDITION E.I.R.L.
RUC: 20613575295
Address: Calle Carmen Alto 114, San Blas – Cusco, Peru
Email: [email protected]
WhatsApp: +51 940 839 883

3. Information We Collect

We collect only the data necessary to provide travel services efficiently and securely:

• Personal identification: full name, nationality, date of birth, passport or ID number.
• Contact details: email address, WhatsApp number, phone number.
• Booking details: travel dates, selected tours, payment information (amount, method, reference).
• Technical information: cookies, IP address, and browser type (to improve website experience).

4. Purpose of Data Collection

• To confirm and manage bookings, reservations, and payments.
• To communicate with clients regarding their inquiries or tours.
• To comply with legal and tax obligations under Peruvian law.
• To send pre-trip updates, itineraries, or relevant service notifications.
• To enhance our services, website usability, and customer satisfaction.

5. Data Storage and Protection

Your data is stored securely using encrypted systems and restricted access. We implement reasonable administrative, technical, and physical measures to protect against loss, misuse, unauthorized access, alteration, or disclosure.

All personal data is handled according to Ley N° 29733 – Ley de Protección de Datos Personales (Peru) and, for international clients, in accordance with the principles of the General Data Protection Regulation (GDPR – EU 2016/679).

6. Data Sharing

We do not sell, rent, or trade your personal data. However, certain information may be shared only with:

• Registered guides, hotels, or transport companies involved in your confirmed services.
• Payment processors (e.g., banks, PayPal) when you make a transaction.
• Authorities when legally required (e.g., for permits or tax reporting).

7. Cookies and Website Data

Our website may use cookies and analytics tools to understand visitor behavior and improve functionality. These tools collect non-identifiable data such as page views, device type, and session duration. You can disable cookies in your browser at any time without affecting access to our content.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purpose for which it was collected or as required by Peruvian tax and business laws. When data is no longer needed, it is securely deleted or anonymized.

9. Client Rights

As the owner of your personal data, you have the right to:

• Access, correct, or update your data.
• Request deletion or restriction of processing.
• Withdraw consent for marketing communications.
• Request a copy of the information we hold about you.

To exercise your rights, please contact us at [email protected]

10. International Data Transfers

In some cases, data may be processed or stored on secure servers located outside Peru (for example, email systems or CRM tools). In such cases, we ensure that international transfers comply with applicable data protection standards.

11. Communications and Marketing

We may send clients emails or WhatsApp messages related to bookings, reminders, or promotions. You can opt out of non-essential communications at any time by replying “unsubscribe” or contacting our team.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect new legal or operational requirements. The updated version will always be available on our website with the revision date clearly indicated.

13. Contact

If you have questions, concerns, or requests related to your personal data, please contact us:

• Email: [email protected]
• WhatsApp: +51 940 839 883
• Address: Calle Carmen Alto 114, San Blas – Cusco, Peru

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